{"id":20033,"date":"2021-03-03T15:59:29","date_gmt":"2021-03-03T15:59:29","guid":{"rendered":"https:\/\/bureautique.ca\/?p=20033"},"modified":"2021-07-20T16:06:42","modified_gmt":"2021-07-20T16:06:42","slug":"communications-unifiees","status":"publish","type":"post","link":"https:\/\/bureautique.ca\/communications-unifiees\/","title":{"rendered":"Tout savoir sur les communications unifi\u00e9es"},"content":{"rendered":"<p><strong>La communication unifi\u00e9e permet l&rsquo;optimisation des \u00e9changes d&rsquo;informations<\/strong>, entre des collaborateurs ou encore entre une entreprise et ses clients.<\/p>\n<p>T\u00e9l\u00e9phonie IP, messagerie instantan\u00e9e, conf\u00e9rences audio et vid\u00e9o, agendas et r\u00e9pertoires partag\u00e9s&#8230; L&rsquo;\u00e9ventail des moyens de communication est aujourd&rsquo;hui tr\u00e8s large. Afin que les collaborateurs &#8211; et les clients &#8211; puissent b\u00e9n\u00e9ficier d&rsquo;outils performants et pratiques, tout cela doit \u00eatre parfaitement organis\u00e9.<\/p>\n<h2>Comprendre les communications unifi\u00e9es<\/h2>\n<p>Par communication unifi\u00e9e ou UC, on entend <strong>interconnexion ou fusion de tous vos moyens de communication<\/strong> via une seule et m\u00eame plateforme.<\/p>\n<p>Une solution de communication unifi\u00e9e peut se traduire par la mise en place d\u2019<strong>une solution logicielle propos\u00e9e en cloud computing<\/strong>. Cet agencement a pour but de pouvoir <strong>\u00e9changer instantan\u00e9ment partout, en temps r\u00e9el, et depuis n&rsquo;importe quel appareil<\/strong>.<\/p>\n<p>Des collaborateurs en d\u00e9placement peuvent, par exemple, recevoir un message sur leur bo\u00eete vocale et y acc\u00e9der par courriel puis y r\u00e9pondre par messagerie instantan\u00e9e. Tout devient facile et possible avec une solution de communication unifi\u00e9e r\u00e9ussie !<\/p>\n<h2>Pourquoi mettre en place une communication unifi\u00e9e ?<\/h2>\n<p><strong>Une solution de communication unifi\u00e9e vise des objectifs de disponibilit\u00e9 et de flexibilit\u00e9 \u00e0 l\u2019interne et \u00e0 l\u2019externe.<\/strong><\/p>\n<ul>\n<li aria-level=\"1\"><strong>Pour les collaborateurs \u00e0 l\u2019interne : <\/strong>elle am\u00e9liore l&rsquo;acc\u00e8s aux ressources \u00e0 tout moment, depuis n&rsquo;importe quels lieux et terminaux, qu&rsquo;ils soient fixes ou mobiles. Leur mise en place optimise aussi les communications internes. Elle am\u00e9liore les \u00e9changes de messages instantan\u00e9s, permet le partage de documents ou encore d\u2019informations clients au sein d&rsquo;un groupe de travail.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>L&rsquo;objectif \u00e0 l\u2019externe est tout aussi essentiel<\/strong> : il s&rsquo;agit d&rsquo;am\u00e9liorer le service et la satisfaction des clients. Le d\u00e9veloppement d&rsquo;une communication unifi\u00e9e permet \u00e0 une entreprise d\u2019avoir une interface unique. Clients et fournisseurs d\u00e9sireux d&rsquo;obtenir un contact rapide seront alors satisfaits.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Un autre avantage \u00e0 l\u2019interne est le co\u00fbt des communications unifi\u00e9es<\/strong> : cette fusion des moyens de communication permet la r\u00e9duction des co\u00fbts de gestion et de maintenance. Gr\u00e2ce \u00e0 l&rsquo;int\u00e9gration de plusieurs solutions techniques : t\u00e9l\u00e9phonie IP, visioconf\u00e9rence, messagerie (courriel et messagerie instantan\u00e9e), calendrier partag\u00e9&#8230;<\/li>\n<\/ul>\n<h3>Ne pas n\u00e9gliger la sensibilisation et la formation des utilisateurs<\/h3>\n<p><strong>Pour r\u00e9pondre favorablement aux objectifs de disponibilit\u00e9 et de flexibilit\u00e9, attention \u00e0 ne pas n\u00e9gliger la formation des utilisateurs !<\/strong> M\u00eame si vos collaborateurs, vos fournisseurs et vos clients sont nombreux \u00e0 conna\u00eetre les nouveaux outils de communication mobiles, leur ma\u00eetrise n&rsquo;est pas toujours parfaite. La mise en place d\u2019une communication unifi\u00e9e doit alors \u00eatre accompagn\u00e9e d&rsquo;une politique de sensibilisation et de formation pour tous les usagers.<\/p>\n<p>Mieux vaut anticiper. Sans formation et p\u00e9riode de sensibilisation, votre solution de communication unifi\u00e9e pourrait \u00eatre mal mise en place \u00e0 cause d\u2019incompr\u00e9hensions ou encore de <a href=\"https:\/\/www.journaldunet.com\/solutions\/analytics\/1493233-la-conduite-de-l-innovation-ne-peut-etre-un-succes-sans-acculturation\/\">craintes de l&rsquo;innovation<\/a> de la part de vos collaborateurs\u2026<\/p>\n<p>En somme, la mise en place d&rsquo;une strat\u00e9gie de communication unifi\u00e9e vise \u00e0 am\u00e9liorer les processus de travail pour gagner en performance et bien s\u00fbr \u00e0 positionner votre compagnie sur le terrain de l&rsquo;innovation !<\/p>\n<p>N\u2019h\u00e9sitez pas \u00e0 communiquer avec un des conseillers experts en communication unifi\u00e9e de <a href=\"https:\/\/bureautique.ca\/\">GNL Technologies<\/a>, nous sommes la r\u00e9f\u00e9rence sur la Rive-Sud de Montr\u00e9al.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La communication unifi\u00e9e permet l&rsquo;optimisation des \u00e9changes d&rsquo;informations, entre des collaborateurs ou encore entre une entreprise et ses clients. T\u00e9l\u00e9phonie [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20034,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00e9thode de communications unifi\u00e9es : tout savoir | Bureautique<\/title>\n<meta name=\"description\" content=\"Vous cherchez \u00e0 rendre vos outils de communication plus pratiques ? 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